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  Title	Sprinklr Announces Third Quarter Fiscal 2026 Results
  ID	28863052
  External ID	120500978
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  Published Date	Dec. 3, 2025, 6:05 a.m.
  Summary	This is a paid press release. Contact the press release distributor directly with any inquiries. Sprinklr Announces Third Quarter Fiscal 2026 Results Business Wire Wed, December 3, 2025 at 5:05 AM MST
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  URL	https://finance.yahoo.com/news/sprinklr-announces-third-quarter-fiscal-120500978.html
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  Content ID	36489587
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  Content	This is a paid press release. Contact the press release distributor directly with any inquiries. Sprinklr Announces Third Quarter Fiscal 2026 Results Business Wire Wed, December 3, 2025 at 5:05 AM MST 20 min read CXM Q3 Total Revenue of $219.1 million, up 9% year-over-year Q3 Subscription Revenue of $190.3 million, up 5% year-over-year Q3 net cash provided by operating activities of $20.0 million and free cash flow* of $15.5 million RPO down 5% and cRPO up 3% year-over-year 145 $1 million customers NEW YORK, December 03, 2025 --( BUSINESS WIRE )--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financial results for its third fiscal quarter ended October 31, 2025. "Our Q3 results reflect continued progress in our transformation to better serve customers and partners. While there’s more work ahead, we’re encouraged by the improving quality of customer engagements and remain focused on closing the year with momentum to establish a strong foundation for FY27," said Rory Read, Sprinklr President and CEO. Third Quarter Fiscal 2026 Financial Highlights Revenue : Total revenue for the third quarter was $219.1 million, up from $200.7 million one year ago, an increase of 9% year-over-year. Subscription revenue for the third quarter was $190.3 million, up from $180.6 million one year ago, an increase of 5% year-over-year. Operating Income and Margin* : Third quarter GAAP operating income was $11.6 million, compared to operating income of $7.9 million one year ago. Non-GAAP operating income was $33.5 million, compared to non-GAAP operating income of $23.0 million one year ago. For the third quarter, GAAP operating margin was 5% and non-GAAP operating margin was 15% compared to GAAP operating margin of 4% and non-GAAP operating margin of 11% in the third quarter of fiscal year 2025. Net Income Per Share* : Third quarter GAAP net income per share, diluted was $0.01, compared to net income per share, diluted of $0.04 in the third quarter of fiscal year 2025. Non-GAAP net income per share, diluted for the third quarter was $0.12, compared to non-GAAP net income per share, diluted of $0.10 in the third quarter of fiscal year 2025. Cash, Cash Equivalents and Marketable Securities : Total cash, cash equivalents and marketable securities as of October 31, 2025 were $480.3 million. * Free cash flow, non-GAAP operating income, non-GAAP operating margin and non-GAAP net income per share are non-GAAP financial measures defined under "Non-GAAP Financial Measures" and are reconciled to net cash provided by operating activities, operating income, net income or net income per share, as applicable, the closest comparable GAAP measure, at the end of this release. Financial Outlook Sprinklr is providing the following guidance for the fourth fiscal quarter ending January 31, 2026: Story Continues Subscription revenue between $191 million and $192 million. Total revenue between $216.5 million and $217.5 million. Non-GAAP operating income between $29 million and $30 million. Non-GAAP net income per share of between $0.09 and $0.10, assuming 254 million diluted weighted-average shares outstanding. Sprinklr is providing the following guidance for the full fiscal year ending January 31, 2026: Subscription revenue between $754 million and $755 million. Total revenue between $853 million and $854 million. Non-GAAP operating income between $137.5 million and $138.5 million. Non-GAAP net income per share between $0.43 and $0.44, assuming 265 million diluted weighted-average shares outstanding. Non-GAAP Financial Measures In addition to our results determined in accordance with U.S. GAAP, we believe that the following non-GAAP financial measures associated with our condensed consolidated statements of operations are useful in evaluating our operating performance: Non-GAAP gross profit and non-GAAP gross margin; Non-GAAP operating income and non-GAAP operating margin; and Non-GAAP net income and non-GAAP net income per share. We define these non-GAAP financial measures as the respective U.S. GAAP measures, excluding, as applicable, stock-based compensation expense and related charges, amortization of stock-based compensation expense associated with capitalized internal-use software, amortization of acquired intangible assets, release of U.S. federal and state valuation allowances, and the estimated tax effect related to the non-GAAP items, as well as other one-time charges, such as restructuring charges, costs associated with acquisitions, non-recurring litigation costs and facility exit costs. We believe that it is useful to exclude these items in order to better understand the long-term performance of our core business and to facilitate comparison of our results to those of peer companies over multiple periods. In addition, we believe that free cash flow is also a useful non-GAAP financial measure. Free cash flow is defined as net cash provided by operating activities less cash used for purchases of property and equipment and capitalized internal-use software. We believe that free cash flow is a useful indicator of liquidity as it measures our ability to generate cash, or our need to access additional sources of cash, to fund operations and investments. We expect our free cash flow to fluctuate in future periods with changes in our operating expenses and as we continue to invest in our growth. We typically experience higher billings in the fourth quarter compared to other quarters and experience higher collections of accounts receivable in the first half of the year, which results in a decrease in accounts receivable in the first half of the year. However, non-GAAP financial measures have limitations in their usefulness to investors because they have no standardized meaning prescribed by U.S. GAAP and are not prepared under any comprehensive set of accounting rules or principles. In addition, other companies, including companies in our industry, may calculate similarly titled non-GAAP financial measures differently or may use other measures to evaluate their performance, all of which could reduce the usefulness of our non-GAAP financial measures as tools for comparison. As a result, our non-GAAP financial measures are presented for supplemental informational purposes only and should not be considered in isolation or as a substitute for our condensed consolidated financial statements presented in accordance with U.S. GAAP. Sprinklr has not reconciled its financial outlook expectations as to non-GAAP operating income, or as to non-GAAP net income per share, to their respective most directly comparable U.S. GAAP measures as a result of the high variability, complexity and low visibility with respect to the charges excluded from these non-GAAP measures, in particular, the measures and effects of stock-based compensation expense specific to equity compensation awards that are directly impacted by unpredictable fluctuations in our stock price. We expect the variability of the above charges to have a significant, and potentially unpredictable, impact on our future U.S. GAAP financial results. Accordingly, reconciliation is not available without unreasonable effort, although it is important to note that these factors could be material to Sprinklr’s results computed in accordance with U.S. GAAP. Conference Call Information Sprinklr will host a conference call today, December 3, 2025, to discuss third quarter fiscal 2026 financial results, as well as the fourth quarter and full year fiscal 2026 outlook, at 8:30 a.m. Eastern Time, 5:30 a.m. Pacific Time. Investors are invited to join the webcast by visiting: https://investors.sprinklr.com/ . To access the call by phone, dial 877-459-3960 (domestic) or 201-689-8588 (international). The conference ID number is 13757184. The webcast will be available live, and a replay will be available following completion of the live broadcast for approximately 90 days. About Sprinklr, Inc. Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human intelligence with the enhancements and insights of artificial intelligence, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises — including Microsoft, P&G, Samsung, and 60% of the Fortune 100 — rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Forward-Looking Statements This press release contains express and implied "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding our financial outlook for the fourth quarter and full year fiscal 2026, our corporate strategies and business initiatives, our customer engagements and our ability to establish a strong foundation for fiscal 2027. In some cases, you can identify forward-looking statements by terms such as "anticipate," "believe," "estimate," "expect," "intend," "may," "might," "plan," "project," "will," "would," "should," "could," "can," "predict," "potential," "target," "explore," "continue," or the negative of these terms, and similar expressions intended to identify forward-looking statements. By their nature, these statements are subject to numerous uncertainties and risks, including factors beyond our control, that could cause actual results, performance, or achievement to differ materially and adversely from those anticipated or implied in the statements, including: our rapid growth may not be indicative of our future growth; our revenue growth rate has fluctuated in prior periods; our ability to achieve or maintain profitability; we derive the substantial majority of our revenue from subscriptions to our Unified-CXM platform; our ability to manage our growth and organizational change; the market for Unified-CXM solutions is rapidly evolving; our ability to attract new customers in a manner that is cost-effective and assures customer success; our ability to attract and retain customers to use our products; our ability to drive customer subscription renewals and expand our sales to existing customers; our ability to effectively develop platform enhancements, introduce new products or keep pace with technological developments; the market in which we participate is new and rapidly evolving and our ability to compete effectively; our business and growth depend in part on the success of our strategic relationships with third parties; our ability to develop and maintain successful relationships with partners who provide access to data that enhances our Unified-CXM platform’s artificial intelligence capabilities; the majority of our customer base consists of large enterprises, and we currently generate a significant portion of our revenue from a relatively small number of enterprises; our investments in research and development; our ability to expand our sales and marketing capabilities; our sales cycle with enterprise and international clients can be long and unpredictable; certain of our results of operations and financial metrics may be difficult to predict; our ability to maintain data privacy and data security; we rely on third-party data centers and cloud computing providers; the sufficiency of our cash and cash equivalents to meet our liquidity needs; our ability to comply with modified or new laws and regulations applying to our business; our ability to successfully enter into new markets and manage our international expansion; the attraction and retention of qualified employees and key personnel; our ability to effectively manage our growth and future expenses and maintain our corporate culture; our ability to maintain, protect, and enhance our intellectual property rights; unstable economic, political and market conditions, including as a result of public health crises, fluctuations in inflation and interest rates, the imposition of tariffs in the U.S. and abroad, the recent and any future U.S. government shutdown, or geopolitical actions, such as war and terrorism or the perception that such hostilities may be imminent; and our ability to successfully defend litigation brought against us. Additional risks and uncertainties that could cause actual outcomes and results to differ materially from those contemplated by the forward-looking statements are or will be discussed in our Quarterly Report on Form 10-Q for the quarter ended July 31, 2025, filed with the SEC on September 4, 2025, under the caption "Risk Factors," and in other filings that we make from time to time with the SEC. Forward-looking statements speak only as of the date the statements are made and are based on information available to Sprinklr at the time those statements are made and/or management’s good faith belief as of that time with respect to future events. Sprinklr assumes no obligation to update forward-looking statements to reflect events or circumstances after the date they were made, except as required by law. Key Business Metrics RPO. RPO, or remaining performance obligations, represents contracted revenues that have not yet been recognized, and include deferred revenue and amounts that will be invoiced and recognized in future periods. cRPO. cRPO, or current RPO, represents contracted revenues that have not yet been recognized, and include deferred revenue and amounts that will be invoiced and recognized in the next 12 months. Sprinklr, Inc. Condensed Consolidated Balance Sheets (in thousands) ( unaudited) October 31, 2025 January 31, 2025 Assets Current assets: Cash and cash equivalents $ 189,591 $ 145,270 Marketable securities 290,754 338,189 Accounts receivable, net of allowance of $8.2 million and $8.1 million, respectively 150,187 285,656 Prepaid expenses and other current assets 105,107 84,982 Total current assets 735,639 854,097 Property and equipment, net 33,023 31,591 Goodwill and other intangible assets 50,176 49,957 Operating lease right-of-use assets 44,848 44,626 Deferred tax asset, non-current 75,952 90,369 Other non-current assets 114,251 113,559 Total assets $ 1,053,889 $ 1,184,199 Liabilities and stockholders’ equity Liabilities Current liabilities: Accounts payable $ 22,649 $ 27,353 Accrued expenses and other current liabilities 80,916 79,285 Operating lease liabilities, current 8,318 7,462 Deferred revenue 332,180 403,483 Total current liabilities 444,063 517,583 Deferred revenue, non-current 4,185 6,276 Operating lease liabilities, non-current 40,118 41,243 Other liabilities, non-current 7,438 7,034 Total liabilities 495,804 572,136 Commitments and contingencies Stockholders’ equity Class A common stock 4 4 Class B common stock 3 4 Treasury stock (23,831 ) (23,831 ) Additional paid-in capital 1,350,506 1,268,920 Accumulated other comprehensive loss (5,142 ) (6,969 ) Accumulated deficit (763,455 ) (626,065 ) Total stockholders’ equity 558,085 612,063 Total liabilities and stockholders’ equity $ 1,053,889 $ 1,184,199 Sprinklr, Inc. Condensed Consolidated Statements of Operations (in thousands, except per share data) (unaudited) Three Months Ended October 31, Nine Months Ended October 31, 2025 2024 2025 2024 Revenue: Subscription $ 190,295 $ 180,634 $ 562,895 $ 535,856 Professional services 28,773 20,055 73,713 57,999 Total revenue 219,068 200,689 636,608 593,855 Costs of revenue: Costs of subscription (1) 45,400 35,723 130,763 102,599 Costs of professional services (1) 28,182 22,126 72,888 60,342 Total costs of revenue 73,582 57,849 203,651 162,941 Gross profit 145,486 142,840 432,957 430,914 Operating expense: Research and development (1) 24,707 23,298 70,680 69,063 Sales and marketing (1) 75,011 78,395 216,665 243,369 General and administrative (1) 33,687 34,123 103,685 102,006 Restructuring (1) 530 (865 ) 15,859 2,965 Total operating expense 133,935 134,951 406,889 417,403 Operating income 11,551 7,889 26,068 13,511 Other income, net 5,763 5,495 20,162 19,409 Income before provision for income taxes 17,314 13,384 46,230 32,920 Provision for income taxes 14,410 2,929 32,279 9,990 Net income $ 2,904 $ 10,455 $ 13,951 $ 22,930 Net income per share, basic $ 0.01 $ 0.04 $ 0.06 $ 0.09 Weighted average shares used in computing net income per share, basic 244,916 253,807 251,934 262,030 Net income per share, diluted $ 0.01 $ 0.04 $ 0.05 $ 0.08 Weighted average shares used in computing net income per share, diluted 252,054 261,972 260,266 275,109 (1) Includes stock-based compensation expense, net of amounts capitalized, as follows: Three Months Ended October 31, Nine Months Ended October 31, (in thousands) 2025 2024 2025 2024 Costs of subscription $ 312 $ 335 $ 800 $ 945 Costs of professional services 844 400 1,962 1,081 Research and development 4,347 2,896 12,437 8,304 Sales and marketing 6,366 5,091 18,785 16,497 General and administrative 8,512 6,508 28,115 17,350 Restructuring — — 866 — Stock-based compensation expense, net of amounts capitalized $ 20,381 $ 15,230 $ 62,965 $ 44,177 Sprinklr, Inc. Condensed Consolidated Statements of Cash Flows (in thousands) (unaudited) Nine Months Ended October 31, 2025 2024 Cash flow from operating activities: Net income $ 13,951 $ 22,930 Adjustments to reconcile net income to net cash provided by operating activities: Depreciation and amortization expense 14,126 13,815 Provision for credit losses 2,297 12,413 Stock-based compensation, net of amounts capitalized 62,965 44,177 Non-cash lease expense 5,952 6,186 Deferred income taxes 14,637 38 Net amortization/accretion on marketable securities (4,605 ) (9,830 ) Other non-cash items, net 29 207 Changes in operating assets and liabilities: Accounts receivable 133,432 80,653 Prepaid expenses and other current assets (20,332 ) (9,129 ) Other non-current assets 72 (1,867 ) Accounts payable (5,160 ) (1,653 ) Operating lease liabilities (6,185 ) (3,928 ) Accrued expenses and other current liabilities 1,514 (21,929 ) Deferred revenue (73,940 ) (60,462 ) Other liabilities (225 ) 604 Net cash provided by operating activities 138,528 72,225 Cash flow from investing activities: Purchases of marketable securities (363,947 ) (329,258 ) Proceeds from sales and maturities of marketable securities 415,976 453,863 Purchases of property and equipment (839 ) (5,000 ) Capitalized internal-use software (11,716 ) (9,609 ) Purchases of intangibles (262 ) — Net cash provided by investing activities 39,212 109,996 Cash flow from financing activities: Proceeds from issuance of common stock upon exercise of stock options 13,884 18,919 Proceeds from issuance of common stock upon ESPP purchases 2,785 3,403 Payments for repurchase of Class A common shares and related excise tax (152,263 ) (273,873 ) Net cash used in financing activities (135,594 ) (251,551 ) Effect of exchange rate fluctuations on cash, cash equivalents and restricted cash 2,378 (1,596 ) Net change in cash, cash equivalents and restricted cash 44,524 (70,926 ) Cash, cash equivalents and restricted cash at beginning of period 153,533 172,429 Cash, cash equivalents and restricted cash at end of period $ 198,057 $ 101,503 Sprinklr, Inc. Reconciliation of Non-GAAP Measures (in thousands) (unaudited) Three Months Ended October 31, Nine Months Ended October 31, 2025 2024 2025 2024 Non-GAAP gross profit and non-GAAP gross margin: U.S. GAAP gross profit $ 145,486 $ 142,840 $ 432,957 $ 430,914 Stock-based compensation expense and related charges (1) 1,163 740 2,788 2,064 Amortization of stock-based compensation expense - capitalized internal-use software 627 582 1,968 1,613 Non-GAAP gross profit $ 147,276 $ 144,162 $ 437,713 $ 434,591 Gross margin 66 % 71 % 68 % 73 % Non-GAAP gross margin 67 % 72 % 69 % 73 % Non-GAAP operating income: U.S. GAAP operating income $ 11,551 $ 7,889 $ 26,068 $ 13,511 Stock-based compensation expense and related charges (2) 20,575 15,376 62,789 45,243 Amortization of acquired intangible assets — 18 — 118 Amortization of stock-based compensation expense - capitalized internal-use software 627 582 1,968 1,613 Non-recurring litigation costs (3) 232 — 1,817 — Restructuring costs (4) 530 (865 ) 15,859 2,965 Non-GAAP operating income $ 33,515 $ 23,000 $ 108,501 $ 63,450 Operating margin 5 % 4 % 4 % 2 % Non-GAAP operating margin 15 % 11 % 17 % 11 % Free cash flow: Net cash provided by operating activities $ 19,961 $ 9,191 $ 138,528 $ 72,225 Purchase of property and equipment (185 ) (972 ) (839 ) (5,000 ) Capitalized internal-use software (4,257 ) (3,318 ) (11,716 ) (9,609 ) Free cash flow $ 15,519 $ 4,901 $ 125,973 $ 57,616 (1) Employer payroll tax related to stock-based compensation for the periods ended October 31, 2025 and 2024 was immaterial as it relates to the impact to gross profit. (2) Includes $0.2 million and $0.1 million of employer payroll tax related to stock-based compensation expense for the three months ended October 31, 2025 and 2024, respectively, and $0.7 million and $1.1 million of employer payroll tax related to stock-based compensation expense for the nine months ended October 31, 2025 and 2024, respectively. (3) Relates to costs associated with litigation that arise outside of the ordinary course of business. (4) Includes $0.1 million and $0.8 million of employer payroll tax related to the February 2025 restructuring for the three and nine months ended October 31, 2025, respectively. Three Months Ended October 31, 2025 2024 (in thousands) Per Share-Basic Per Share-Diluted (in thousands) Per Share-Basic Per Share-Diluted Non-GAAP net income reconciliation to net income Net income $ 2,904 $ 0.01 $ 0.01 $ 10,455 $ 0.04 $ 0.04 Add: Stock-based compensation expense and related charges (1) 20,575 0.09 0.09 15,376 0.06 0.06 Amortization of acquired intangible assets — — — 18 — — Amortization of stock-based compensation expense - capitalized internal-use software 627 — — 582 — — Income tax expense (2) 4,198 0.02 0.02 — — — Non-recurring litigation costs (3) 232 — — — — — Restructuring costs (4) 530 — — (865 ) — — Total additions, net 26,162 0.11 0.11 15,111 0.06 0.06 Non-GAAP net income $ 29,066 $ 0.12 $ 0.12 $ 25,566 $ 0.10 $ 0.10 Weighted-average shares outstanding 244,916 252,054 253,807 261,972 Nine Months Ended October 31, 2025 2024 (in thousands) Per Share-Basic Per Share-Diluted (in thousands) Per Share-Basic Per Share-Diluted Non-GAAP net income reconciliation to net income Net income $ 13,951 $ 0.06 $ 0.05 $ 22,930 $ 0.09 $ 0.08 Add: Stock-based compensation expense and related charges (1) 62,789 0.24 0.24 45,243 0.17 0.17 Amortization of acquired intangible assets — — — 118 — — Amortization of stock-based compensation expense - capitalized internal-use software 1,968 0.01 0.01 1,613 0.01 0.01 Income tax expense (2) (1,173 ) 0.00 0.00 — — — Non-recurring litigation costs (3) 1,817 0.01 0.01 — — — Restructuring costs (4) 15,859 0.06 0.06 2,965 0.01 0.01 Total additions, net 81,260 0.32 0.32 49,939 0.19 0.19 Non-GAAP net income $ 95,211 $ 0.38 $ 0.37 $ 72,869 $ 0.28 $ 0.27 Weighted-average shares outstanding 251,934 260,266 262,030 275,109 (1) Includes $0.2 million and $0.1 million of employer payroll tax related to stock-based compensation expense for the three months ended October 31, 2025 and 2024, respectively, and $0.7 million and $1.1 million of employer payroll tax related to stock-based compensation expense for the nine months ended October 31, 2025 and 2024, respectively. (2) Represents the Company’s current and deferred income tax expense commensurate with the non-GAAP measure of profitability using a non-GAAP tax rate of 26% for the three and nine months ended October 31, 2025. The Company uses an annual projected tax rate in its computation of the non-GAAP income tax provision, and excludes the direct impact of stock-based compensation, employer tax costs related to stock-based compensation, intangible amortization expense, amortization of stock-based compensation expense associated with capitalized internal-use software, non-recurring litigation costs and restructuring costs. (3) Relates to costs associated with litigation that arise outside of the ordinary course of business. (4) Includes $0.1 million and $0.8 million of employer payroll tax related to the February 2025 restructuring for the three and nine months ended October 31, 2025, respectively. View source version on businesswire.com: https://www.businesswire.com/news/home/20251203552368/en/ Contacts Investor Relations: ir@sprinklr.com Media & Press: pr@sprinklr.com View Comments Terms and Privacy Policy Utah Privacy Notice Your Privacy Choices More Info
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